Sunray Freeport 3-Person Outdoor Traditional Sauna 300D1
The Sunray Freeport offers a luxurious sauna experience in the comfort of your own backyard. Designed to accommodate three people, this outdoor traditional sauna is constructed from aged Canadian Hemlock wood, known for its durability and beautiful appearance. The sauna features a shingled roof to withstand the elements and double-paneled walls that ensure excellent heat retention. A 4.5kW electric Harvia heater with lava rocks heats the sauna to 170 degrees Fahrenheit, while a front window and glass door provide abundant natural light. The Freeport also includes chromatherapy mood lighting, a Bluetooth speaker system, a hygrometer, and a sand timer for a fully immersive sauna experience.
Robust Construction and Heat Efficiency:
Featuring aged Canadian Hemlock wood and a protective shingled roof, the Freeport sauna is built to last and perform under outdoor conditions. Its double-paneled wall construction optimizes heat retention, allowing for a more efficient and quick heating experience.
Luxury Features:
Equipped with a 4.5kW Harvia heater and lava rocks, the sauna reaches temperatures up to 170°F, ensuring a deep and relaxing heat. Chromatherapy lighting and a Bluetooth speaker system enhance the ambiance, creating a soothing environment perfect for relaxation and stress relief.
Features:
- 4.5 kW Electric Harvia Heater with lava rocks
- Chromatherapy Lighting
- Bluetooth speaker system for audio enjoyment
- Air purification system to maintain clean air
- Cup holders for added convenience
- Easy to install tongue and groove construction
- 7 Year Structural Warranty
- 20 Amps, 240V AC
Resources:
Shipping details and delivery times to help you shop with confidence.
Where We Ship
We ship only within the United States.
Shipping Costs
Shipping is free on all orders. There are no extra charges at checkout. Prices include all taxes and fees.
Business Hours & Order Processing
- Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
- Order Cutoff Time: Orders placed after 6:00 PM EST will begin processing the next business day.
- Processing Time: 1 to 3 business days to prepare your order for shipment.
Shipping & Delivery Time
- Shipping Carriers: USPS, UPS, or FedEx
- Transit Time: 3 to 4 business days for delivery after shipment.
- Total Estimated Delivery: 4 to 7 business days from order placement (processing + shipping).
Tracking Your Order
You will receive a tracking number via email within 24 to 72 hours after your order ships. Use it to track your package on our website.
Delays & Exceptions
Occasional delays can happen due to weather, carrier issues, or high order volume. If your order is significantly delayed, please contact us.
Contact Us
If you have any questions about shipping, please reach out:
- Email: Support@saunaroy.com
- Phone: (877) 692-8734
We typically respond within 24 business hours.
Cancellation Policy
You have the option to cancel your order and receive a full refund before it has been shipped. Once your order has entered the shipping process, cancellation is no longer possible. In such cases, please wait for your parcel to arrive and then follow our standard return procedure.
Returns and Exchanges
Most items in new and unused condition are eligible for return or exchange within 30 days from the date of receipt.
To initiate a return or exchange, please follow these steps:
- Contact Customer Service: Email Support@saunaroy.com with your order number, the item(s) you wish to return, and the reason.
- Receive Instructions: We'll provide detailed return instructions and the return address.
- Package Your Items: Carefully pack the item(s) in their original packaging, including all accessories and documents.
- Ship Your Return: Ship the package back as instructed. Unauthorized returns will not be accepted.
Return Conditions
To qualify for a return or exchange, items must meet the following conditions:
- Return request initiated within 30 days of delivery.
- Item is unused and in original condition.
- Original packaging, tags, and labels included.
- Receipt or proof of purchase is required.
- Do not return items directly to the manufacturer.
Return Charges
- Our Mistake: If the return is due to our error (e.g., wrong or defective item), you get a full refund and we cover return shipping.
- Buyer's Remorse: If the return is due to a change of mind or preference, you'll receive a full refund, but return shipping is at your expense. No restocking fees apply.
Refunds
- Processing Time: Refunds are typically processed within 10 business days of receiving the returned item and its acceptance.
- Refund Method: The refund will be issued to your original payment method.
Late or Missing Refunds
- Recheck your bank account or statement.
- Contact your bank or card issuer; sometimes there's a delay.
- If you've done this and still haven't received your refund, contact us at Support@saunaroy.com.
Sale Items
Sale items are eligible for return and refund under the same conditions as full-priced items.
Exchanges
We accept exchanges. The fastest way to get the item you want is to request a return for the item you have, and once accepted, place a separate order for the new item. To exchange, contact Support@saunaroy.com and we'll assist you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Support@saunaroy.com or +1 (877) 692-8734 with details of the product and the defect. We will provide instructions on how to return the item and will cover all associated return shipping costs. Upon receipt and inspection, we will either send you a replacement or issue a full refund, as per your preference.
Contact Us
If you have any questions or would like to start a return, contact us:
- Email: Support@saunaroy.com
- Phone: +1 (877) 692-8734
We typically respond within 24 hours.
